The Mailbox Ranch – Frequently Asked Questions about our Novelty Animal Mailboxes
Where are the mailboxes made?
We are husband and wife team Martha and Sonny Carter. We are located in the Piney woods of South Mississippi. We have been making Novelty animal mailboxes since 1995 and are a home based business. It all started because I wanted a mailbox that looked like a horse I had. I make all of my own original designs and paint the mailboxes. Sonny cuts all the wood out, sands the wood and assembles the mailboxes. I have had horses and dogs all of my life and I try to make the mailboxes look as close to the actual animal as possible.
There are several folks that have actually tried to copy our mailboxes over the years but the quality of the work doesn’t even come close to ours. We can take a regular mailbox and make it to be a work of art that represents your favorite dog, horse or cat. We even make Wild Animals and Birds.
I love creating new designs and adding them to my unique novelty mailbox line. We can also make wall mount mailboxes and although we don’t currently have any wall mount mailbox designs we can make them upon request. We definitely want to give our customers the products that they want and bring lots of smiles to their faces.
All of our mailboxes are individually custom made after the order is placed. We do not keep any in stock. We can custom paint our dog, horse and cat mailboxes to represent your pet. You can send us a picture of your dog, cat, horse or favorite farm animal and we can paint the mailbox to resemble your pet. The mailboxes can also be ordered as they are shown painted on the website.
Are your Mailbox Designs copyrighted?
Yes, all of our animal and bird mailboxes and their pictures are registered with US Government Copyright Office in Washington, DC.
What kind of mailboxes do you use?
We use USPS Approved Standard Size Mailboxes and USPS Approved Large Mailboxes. We also offer the USPS Approved Locking Mailboxes and Jumbo mailboxes. All of our mailboxes are heavy gauge galvanized steel mailboxes. All of our mailboxes are purchased directly from the manufacturer. We also carry a line of Aluminum mailboxes and can order the plain mailbox to create as your animal mailbox if you request it.
We use #2 Clear Pine for the legs, tail and head of the mailboxes. The mailboxes and wood are first primed with Benjamin Moore Outdoor primer, wood sealer. Each primed piece of wood is then painted with 3 coats of Benjamin Moore Outdoor Wood/Metal Acrylic Paint. Then the detail is painted on the wood and the mailbox. Next the mailbox and the wood is sealed with 3 coats of Outdoor Super Touch Polyurethane Varnish.
What kind of post should I use?
There are several type posts you can buy. We offer a standard metal post made by Whitehall on our website but you can also use a 4 x 4 landscape timber post that can be purchased at Lowe’s or Home Depot. If you’re new animal mailbox doesn’t have the tail that goes down or straight out from the back of the mailbox you can use an L-Shaped Post but this is not recommended unless the tail sits on top of the mailbox, such as a Cairn Terrier Mailbox. When you receive your new mailbox there will be some assembly required. All of our animal mailboxes are shipped with easy instructions on how to assemble the mailbox, mount the mailbox and there are also screws that are included to assemble the mailbox.
How long does it take before I receive my mailbox?
It normally takes us 6 to 8 weeks to make a mailbox and ship it but sometimes it can take up to 12 weeks we greatly appreciate your patience. The amount of time it takes to build your animal mailbox depends on how many orders we have at the time your mailbox was ordered. We work on the mailboxes 7 days a week. There are many stages that your order goes through before you receive it. When you first place the order, we put it in our order book in the order that it was received. Sonny then cuts the wood out and sands it. Then the wood is primed and 3 coats of paint are applied to the wood and the mailbox, then the detail is painted. After the paint is dry we then apply 3 coats of the Outdoor Polyurethane Varnish. The completed mailbox is then wrapped with tissue paper and bubble wrap, the mailbox is very carefully packed and the shipping labels are created and UPS picks them up. Our orders going to Alaska, Hawaii, Canada and International then have to be taken to the post office.
Can you rush my order?
We do not accept “Rush” Orders. I’m so sorry but there are no exceptions. I would love to help you by rushing an order but I just can’t. Every one of our customers is Important and it’s not fair to place an order in front of others that has been waiting so patiently for their mailbox.
We do offer beautiful Gift Announcements that can be mailed or emailed to you or we can mail it directly to the recipient immediately if you so desire.
What shipping methods do you use?
We have daily pickup with UPS. Delivery should take 3 to 5 Business Days for your order to arrive once shipped, depending on which State you live in.
We ship to Alaska and Hawaii by USPS.
We ship International by International Priority using USPS. It takes 6 to 10 Business Days for your Order to arrive, depending on Customs, which we have no control over. We ship to Canada using UPS.
I live outside of the US - Why did I have to pay a huge fee to receive my mailbox plus the shipping?
Your package will be subject to Import duties and taxes that are levied once the package reaches your country. You, as the importer of the items must pay additional charges for customs clearance. We are not responsible for any Duties, Tariffs, or Taxes. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country. You should contact your local customs office for further information.
Why is my Credit Card Charged When Order Is Placed?
When an order is placed on our website your credit card is automatically charged. We have a secure encryption software via SSL and the credit card information goes straight to the credit card company. This is the safest way and most secure method of ordering. When an order is placed, you will receive a copy of the order confirmation for your records via email.Please note: Your credit card is charged at the time you place the order and will read "The Mailbox Ranch" on your credit card statement.
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